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    FAQ

    ​Carpet manufacturers require you to clean your carpets at least once every 12-18 months to maintain the warranty. But if you’ve got a busy household, this could be too little. Vacuuming frequency and spot cleaning should determine how quickly your carpets need Green Carpets Cleaning, not the calendar.

    Most manufacturers will require the carpet to be hot water extracted (that’s us!) and many of the premium carpet mills will require you to use an IICRC Certified Firm (also Green Carpet Cleaning!). Be careful of any carpet cleaner who is not certified. You should run from any cleaner who says they aren’t because “I’ve been doing this for many years.” Just hang up. Trust us, you don’t want the headache.

    Because Green Carpet Cleaning technology works incredibly well on all surfaces, we’re proud to offer a wide range of cleaning services. We offer the following services:

    • Carpet Cleaning
    • Upholstery Cleaning
    • Carpet and Upholstery Fabric Protector
    • Pet and Odor Treatment
    • Tile, Grout, Stone Cleaning and Sealing
    • Countertop Cleaning and Sealing

    We offer carpet and upholstery protectants as an additional service. Most carpet manufacturers apply a topical fabric protector to their carpets during manufacturing. With time, this added layer of protector is worn down or removed due to traffic and cleaning. Your carpet’s ability to resist soiling and staining is reduced over time, allowing spots and spills to become permanent stains. We use the industry’s best protectant available. Please contact your local franchise for an estimate.

    Green Carpets Cleaning understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as urine can create a breeding ground for bacteria. Most of our pet treatments require additional cost your cleaning specialist can discuss with you prior to beginning treatment. Any service recommended by your cleaning specialist is optional. If you decline pet treatment when it is necessary, please note that your 100% Satisfaction Guarantee will be void for that area of your home. If you’re unsure about potential biological issues, your cleaning specialist should be able to inspect the carpet with a special UV light that helps illuminate the contaminates in the carpet. Our highly-trained cleaning specialists will be able to identify problem spots and assess the severity of the contamination.

    We can clean some types of area rugs in your home as long as there is not urine, blood, feces or vomit and there is an appropriate surface to clean them on. For example we would not want to clean an area rug on top of your beautiful hardwood floors. We can definitely check what can be done and we’ll be able to give you an estimate on the day of your appointment.

    Before we arrive for your appointment:

    1. We ask that you thoroughly vacuum the areas we will be cleaning.
    2. We typically run one person crews, so we ask that you move the furniture that you want moved.
    3. We do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items. We also do not move electronics (TV’s, game systems, computers, lamps, etc.)

    While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative for payment and so we can gain access to the property (keys, codes and how we lock up when we are done).

    We ask that you have all the small items you want out of the room before we arrive.

    1. Due to liability concerns, we do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items.
    2. We do not move breakable items or electronics like televisions, game systems, computers, lamps, etc. Your technician will do a great job cleaning around any items left in the room.

    Our Works

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    100% Satisfaction Guarantee

    We specialize in stain removal for upholstery, rugs, and carpets. We are proud of our superior work, especially when we pull stains out where others have failed. Backed by a 100% satisfaction guarantee, our certified technicians are more than happy to continue on your property until perfection is met. Certified, Licensed & Insured

    Experienced Staff

    Our expert technicians are highly trained and experienced in all aspects of carpet cleaning. Whether you need deep cleaning for high-traffic areas, pet odor removal, or stain treatment, we have the tools and knowledge to get the job done right for the first time by Green Carpets Cleaning.

    Testimonials

    5/5

    Dawn

    Fantastic work! I am pleased with the outcomes. Who knows how long it sat there after one of my house guests spilled what I can only assume to be a nasty coffee stain on my mattress in the spare bedroom and failed to notify me of it. He also cleaned my four white fabric stools, which he did a fantastic job of. He was helpful and even returned the following day to make sure the job was done correctly. Excellent customer service and so handy. For all of my furniture cleaning requirements, Green Carpets Cleaning will be my go-to company.

    5/5

    Richard

    I was in a state of panic when my child accidentally spilled the entire bottle of blue nail polish on my carpet. Given how expensive it is to replace new carpet, I knew I had a carpet emergency. The blue nail polish was completely removed from the carpet using a variety of cleaning agents. The stain was gone when he was done. I changed from being anxious to being delighted, and the cost was so reasonable. He was kind and competent, and he saved me in this situation.

    5/5

    Patrick

    Seth is absolutely AMAZING. On a Friday, I had an appointment with someone else, and I texted them to confirm it. But they said that something happened and I was so eager to have my carpets clean since I already moved my stuffs. so I looked up Green Carpets Cleaning, read some reviews, and decided to give them a call. They picked up the phone right away and could come to me that very same day! I’m so impressed right now. You did a fantastic job while being so professional and informative.

    5/5

    Michelle

    Seth did an excellent job. The carpets had been cleaned before he arrived, but stains remained. At first, I only intended to touch up the living room. After he finished, I asked him to finish the rest of the house because the difference was so noticeable. My carpets, which were 15 years old, appeared to be brand new. Additionally, when he left, he left a free bottle of spot cleaner. Likewise, he accepted his coupon without hesitation. First rate! I wish I could clean more carpets!